Let's face it: the tradeshow environment is not a zen garden. There, you will never find balance and peace. Instead, you'll find situations like the Samsonite luggage commercial of old. You know the one: hulking gorillas crash into suitcases with all their might, shredding its contents.
I've seen and heard of all manner of horror stories from the show floor, and they can be truly grisly. 'Bob the tattooed flowerist' drives over your case of graphics while delivering the ferns you ordered. FedEx decides your booth needed a vacation — why else would its last known location be Palm Beach, Florida?
…most of the problems that arise at a trade show are small, but if left unchecked, the sum of them will create overwhelming stress.
The point is nothing ever goes as planned. So, what then? What can be done in advance to minimize the inevitable? You plan for disappointment and heartbreak, and in short, you develop a Plan B. Luckily for you, I've been there, and I've found two objects that will save your hide almost every time.
The first is what I call a Contingency Kit. It's simply a large tool box with the following in it:
- Safety pins
- Shoe strings
- Sewing kit
- Lint roller
- Breath mint
- Deodorant
- Aspirin
- Pencils and pens
- Note pads
- Business cards of booth staff
- Cell phone chargers: if you get one for Nokia and one for Motorola you've covered the majority of the market
- Wet wipes
- Paper towels
- Shoe kit
- White out
- First aid
- Extra power strips
- Extra extension cord
- 2 to 3 prong adapters
- Trash bags: I recommend big Hefty bags
- Roll of paper towels
- Cleaner: Windex, et cetera
- Extra light bulbs: at least 2 of every kind on the booth
- Extra velcro
- Extra brochure holders
- Tape of many kinds: packing, gaffer, electrical, carpet
- A dvd with all the booth's graphics: brochures, cut sheets, posters... everything
- Avery 6875 full sheet label: if you have a laminate booth, these can be used to print a patch of the laminate to cover holes
Also of immense help is a show binder. It's where you keep all the information relating to this show, and this show only. Within it, you should put:
- The phone number and directions to the closest tradeshow display company (bigger shows will have them onsite)
- The directions to the closest hardware store
- The directions to the closest print shop: Kinkos, Staples, et cetera
- 3 DVDs with files of all the graphics used in your booth from business cards to the big tradeshow posters: one goes with the booth, one in your luggage and one with you
- All show contacts
- All Staff information: flights, lodging, cell phone numbers
- Show schedule for you and your staff
- List of restaurants close to the show
- List of restaurants to entertain at
- Show rules
- Copies of all correspondence regarding this show
- Copies of all contracts and agreements
You might find that these lists have more than you need, or maybe not enough. The point is to think of every little thing ahead of time, and plan for the worst case scenarios. With the Contingency Kit and the Show Binder, you know that if you lose your booth, you'll have a place to order a rental, ASAP. If your graphics get ruined, you have the art and can print a temporary replacement. If a light burns out, its covered. Even if somebody pops a button, there's no worries.
And my final word of advice on the subject: NEVER ship the Contingency Kit or the Show Binder with the booth and NEVER ship them to the show floor. If you keep them together and the booth gets lost in shipping somewhere, you're up a creek. Keep your Plan B as safe as possible: ship the Kit and Binder to your hotel. And ALWAYS insure them for at least twice their value. You'll spend at least that much in taxi fares and labor costs should you need something you should have had in the kit.
Now, don't worry: from my experience most of the problems that arise at a trade show are small, but if left unchecked, the sum of them will create overwhelming stress. I hope that these tips will equip you to handle emergencies quickly so you can eliminate the problem and the stress immediately.

Written by the man, the myth, the legend:
Ken Pettit.